Question 1

How should I store my cartridge—upside down or right side up?

Accepted Answer

Always store your pen upright (right side up) to avoid leaks or clogs. Keeping the pen in this position ensures the oil stays in place and ready for smooth vaporization. For best results, also store it at room temperature and avoid extreme heat or cold.

Question 2

How often can I refill my New York Honey 510 thread cartridge?

Accepted Answer

We recommend refilling your cartridge no more than 2-3 times to ensure optimal performance, flavor quality, and taste consistency impacting its overall functionality and your experience.

Question 3

Why is my New York Honey 510 cartridge not producing vapor?

Accepted Answer

If your cartridge isn’t producing vapor, check if the battery is adequately charged and properly connected to the cartridge. Also, ensure that the cartridge is not clogged and the airway is clear.

Question 4

What should I do if my New York Honey 510 cartridge is clogged?

Accepted Answer

Gently warming the cartridge can help loosen any clogs. You can also try gently pulling air through the cartridge without activating the battery.

Question 5

My NY Honey vape pen is not producing vapor, what should I do?

Accepted Answer

Make sure the pen is fully charged. If you're still experiencing issues, it may be due to a blockage. Try gently cleaning the connection points with a cotton swab.

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